Product news
The future of service belongs to self-improving AI
We’re at a watershed moment in service, one where systems of record give way to intelligent…
Latest stories
Article
4 min read
Why our AI partner ecosystem matters more than ever — and what we're doing to protect it
In an era of hyper-connectivity, software supply chains have become a primary focus for sophisticated security…
Article
2 min read
Zendesk achieves ISMAP authorization in Japan
Great service requires a safe place to grow. For Japanese organizations evolving from traditional support to…
Article
5 min read
Breaking through the automation glass ceiling with the Resolution Learning Loop™
It’s almost 2026. Can we all agree that AI is proving its ability to help automate…
Article
5 min read
What tech companies need according to Zendesk's 2026 CX Trends Report
The tech industry has always moved quickly, but the pace of change today is unprecedented. As…
Article
4 min read
Promptable analytics: How CX teams can have a two-way conversation with data
Imagine your own personal data scientist, sitting by your side and able to take a nebulous…
Article
2 min read
Building a more secure API ecosystem as AI accelerates
In September we outlined how AI is reshaping service and why API security must modernize. Since…
Article
4 min read
How Zendesk ensures you always get the best LLM for the job
In a world where AI is accelerating faster than ever, businesses face an important choice. They…
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.